{"id":5807,"date":"2023-06-27T10:39:03","date_gmt":"2023-06-27T14:39:03","guid":{"rendered":"https:\/\/dev.onospatremblant.com\/faq\/"},"modified":"2023-07-08T20:15:40","modified_gmt":"2023-07-09T00:15:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/dev.onospatremblant.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row css=\u00a0\u00bb.vc_custom_1581994159684{padding-top: 30px !important;padding-bottom: 65px !important;}\u00a0\u00bb][vc_column][vc_row_inner][vc_column_inner][vc_single_image image=\u00a0\u00bb4201″ img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1569540684235{padding-top: 15px !important;padding-bottom: 15px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbFREQUENTLY ASKED QUESTIONS\u00a0\u00bb font_container=\u00a0\u00bbtag:p|font_size:30|text_align:center|color:%235ac42e\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Oswald%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1687876632207{padding-top: 5px !important;padding-bottom: 10px !important;}\u00a0\u00bb][vc_separator style=\u00a0\u00bbsolid\u00a0\u00bb color=\u00a0\u00bb#5ac42e\u00a0\u00bb padding_top=\u00a0\u00bb5″ padding_bottom=\u00a0\u00bb15″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/6″][\/vc_column][vc_column width=\u00a0\u00bb2\/3″][vc_toggle title=\u00a0\u00bbWhat is ONO SPA Tremblant?\u00a0\u00bb]ONO SPA Tremblant is a luxurious spa located at Bel Air Resort & R\u00e9sidences, offering a range of exceptional spa services in a Zen Japanese atmosphere.[\/vc_toggle][vc_toggle title=\u00a0\u00bbWhere is ONO SPA located?\u00a0\u00bb]ONO SPA is located at Bel Air Tremblant Resort. Our spa is nestled within the beautiful surroundings of Bel Air Tremblant Resort, providing a serene and tranquil environment for your spa experience. It is located just 8 minutes from the ski resort and 5 minutes from the Old Village.
\n[\/vc_toggle][vc_toggle title=\u00a0\u00bbWhat services does ONO SPA Tremblant provide?\u00a0\u00bb]ONO SPA Tremblant provides a variety of services including massage therapy, body treatments, facials, esthetics and manicures\/pedicures[\/vc_toggle][vc_toggle title=\u00a0\u00bbIs ONO SPA the best spa in Mont Tremblant?\u00a0\u00bb]Yes, indeed! ONO SPA has been recognized as the best spa in Mont Tremblant! It has received the prestigious \u00ab\u00a0Best of the Best Tripadvisor Traveler’s Choice\u00a0\u00bb award for both 2022 and 2023. This recognition highlights the exceptional quality and service provided by ONO SPA, as acknowledged and praised by travelers. With its commitment to excellence and dedication to creating an unforgettable spa experience, ONO SPA stands as the top choice for spa-goers in Mont Tremblant.[\/vc_toggle][vc_toggle title=\u00a0\u00bbWhat sets ONO SPA apart from other spas in the area?\u00a0\u00bb]ONO SPA Tremblant stands out from other spain Mont Tremblant\u00a0 in several ways.\u00a0<\/span><\/p>\n

1 – Firstly, ONO SPA is a <\/span>boutique spa<\/span>, offering a more intimate and personalized experience compared to larger spas found in Mont Tremblant. The focus is on creating a tranquil and Zen atmosphere where guests can truly unwind and escape from the hustle and bustle of everyday life.<\/span><\/p>\n

2 – One of the key distinctions is the exceptional level of <\/span>professionalism and expertise<\/span> exhibited by the massage therapists at ONO SPA. Each therapist is highly qualified and dedicated to providing top-notch service. They take the time to understand each client’s needs and tailor their treatments accordingly, ensuring a perfect and customized experience.<\/span><\/p>\n

3 – Another unique aspect of ONO SPA is its<\/span> location in the heart of nature<\/span>. Nestled within Bel Air Resort & R\u00e9sidences, the spa benefits from a serene and picturesque environment, enhancing the overall sense of relaxation and well-being. The connection to nature adds an extra element of tranquility to the spa experience.<\/span><\/p>\n

4 – Furthermore, ONO SPA prides itself on offering a <\/span>wide range of treatments and services<\/span>, including massages, body treatments, facials, and manicures\/pedicures. Guests can indulge in a comprehensive selection of services, allowing them to create their ideal spa package and address their specific needs.<\/span>[\/vc_toggle][vc_toggle title=\u00a0\u00bbCan clients of ONO SPA Tremblant enjoy the pool at the Clubhouse Resort?\u00a0\u00bb]Yes, of course! Clients of ONO SPA Tremblant are welcome to enjoy the pool at the Clubhouse Resort. After your spa treatment, you can relax and unwind by taking a refreshing dip in the pool, and immerse yourself in the serene surroundings and make the most of your spa experience.<\/span>[\/vc_toggle][vc_toggle title=\u00a0\u00bbAre the therapists at ONO SPA Tremblant licensed professionals?\u00a0\u00bb]Yes, absolutely. All our therapists at ONO SPA Tremblant are licensed professionals with extensive training and experience in their respective fields. Our team includes graduated beauticians who have undergone rigorous training to ensure they deliver the highest standard of care and expertise to our valued clients.<\/span>[\/vc_toggle][vc_toggle title=\u00a0\u00bbHow do I book an appointment?\u00a0\u00bb]You can easily book an appointment through our online booking system on the ONO SPA Tremblant website <\/span>https:\/\/dev.onospatremblant.com\/appointments\/<\/span><\/a>\u00a0 or by contacting our spa reception directly +1 819-717-7255 .<\/span>[\/vc_toggle][vc_toggle title=\u00a0\u00bbCan I choose a specific therapist for my treatment?\u00a0\u00bb]While we cannot guarantee a specific therapist, we understand the importance of personal preferences, and will do our best to accommodate your preferences. When making a reservation on our website, you have the option to include any preferences you may have, such as a certain massage therapist. All the ONO SPA therapists are highly skilled and trained to provide exceptional service.
\n[\/vc_toggle][vc_toggle title=\u00a0\u00bbAre you working with any specific brands or products at ONO SPA Tremblant?\u00a0\u00bb]At ONO SPA Tremblant, we are proud to work with YON-KA, a renowned brand that specializes in phyto-aromatic skincare products. YON-KA, pioneers in aromatherapy, was created by Laboratoires Multaler in 1954. As 100% French brand, YON-KA harnesses the revitalizing power of essential oils and complementary active ingredients to provide your skin with the most vital elements from plants. These products contain energizing essential oils sourced from the sun, along with vitamins, fruit acids, polyphenols, peptides, and trace elements. The unique combination of these ingredients precisely, gently, and effectively meets the needs of even the most demanding skin, ensuring a rejuvenating and satisfying spa experience.
\n[\/vc_toggle][vc_toggle title=\u00a0\u00bbWhat products do you use for manicures and pedicures at ONO SPA Tremblant?\u00a0\u00bb]At ONO SPA Tremblant, we use traditional nail polish and Shellac, for our manicures and pedicures. Shellac is a high-quality, long-lasting nail polish brand that provides a durable and glossy finish. It is known for its chip-resistant properties and extended wear, allowing you to enjoy beautiful nails for an extended period. Our skilled technicians will apply Shellac polish with precision and care, ensuring a flawless and stunning result that will keep your nails looking great.[\/vc_toggle][vc_toggle title=\u00a0\u00bbIs there a minimum age for guests wishing to enjoy spa services?\u00a0\u00bb]Guests must be 18 years of age or older to enjoy spa services.<\/span>[\/vc_toggle][vc_toggle title=\u00a0\u00bbWhen is the best time to book an appointment at ONO SPA?\u00a0\u00bb]It will depend on your personal preference and availability. However, it is generally advisable to book in advance to secure your preferred date and time.
\nSpecial occasions : If you are interested in planning a group booking with friends or family, it is recommended to contact the spa in advance to discuss availability and make necessary arrangements.
\n[\/vc_toggle][vc_toggle title=\u00a0\u00bbHow early should I arrive for my appointment?\u00a0\u00bb]We recommend arriving at least 15 minutes prior to your scheduled appointment to complete any necessary paperwork and to allow yourself time to relax before your treatment.
\n[\/vc_toggle][vc_toggle title=\u00a0\u00bbCan I have a massage in my room at Bel Air Tremblant Resort?\u00a0\u00bb]We offer the convenience of in-room massages for certain lodging units, such as the Domes Super 1, 2, 3, 4, and 5. This allows you to enjoy a relaxing massage experience in the comfort and privacy of your own lodging unit. It’s a perfect option for those seeking ultimate convenience and personalized spa treatments during their stay at Bel Air Tremblant Resort . Please inquire with our spa reception for availability and to make arrangements for an in-room massage.[\/vc_toggle][vc_toggle title=\u00a0\u00bbWhat is the refund policy for cancellations made within the specified notice period?\u00a0\u00bb]We kindly request at least 24 hours’ notice for any cancellations or adjustments to your appointments.<\/span><\/p>\n

Cancellations made up to 24 hours in advance of your appointment are eligible for a refund.<\/span>[\/vc_toggle][vc_toggle title=\u00a0\u00bbWhat should I wear during a spa treatment?\u00a0\u00bb]For most spa treatments, you will be provided with a robe or disposable undergarments. You can undress to your comfort level, and our therapists will ensure your privacy is respected at all times.[\/vc_toggle][vc_toggle title=\u00a0\u00bbWhat happens if I arrive late for my spa\/salon appointment?\u00a0\u00bb]As a courtesy to the next guest, your treatment will end on time, regardless of the start time. Arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. The full value of your treatment will be applied.
\n[\/vc_toggle][vc_toggle title=\u00a0\u00bbWhat happens if I cancel my appointment within 24 hours of the scheduled time?\u00a0\u00bb]Cancellations made within 24 hours of an appointment are non-refundable, and 100% of the service fee will be charged to your credit card.
\nAdditionally, please note that if you cancel your appointment within 48 hours of the scheduled time, a 50% service fee will be charged to your credit card.
\n[\/vc_toggle][vc_toggle title=\u00a0\u00bbAre there any specific guidelines or restrictions for pregnant women regarding spa treatments?\u00a0\u00bb]Yes, at ONO SPA Tremblant, we prioritize the safety and well-being of our clients, including pregnant women. Please inform our spa reception at the time of booking if you are pregnant, so that we can recommend suitable treatments and make any necessary adjustments[\/vc_toggle][vc_toggle title=\u00a0\u00bbAre there treatments available for mothers-to-be?\u00a0\u00bb]While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Please notify our spa reservation agents if you are pregnant when you make your appointments so that they can offer guidance and tailor treatments.[\/vc_toggle][vc_toggle title=\u00a0\u00bbAre there any treatments that are particularly beneficial for people visiting Mont Tremblant?\u00a0\u00bb]ONO SPA offers several treatments that are particularly beneficial for people visiting Mont Tremblant. These include treatments that help soothe sore muscles after skiing or snowboarding, as well as treatments that help hydrate dry skin caused by the cold weather.[\/vc_toggle][vc_toggle title=\u00a0\u00bbDo you offer couple massages?\u00a0\u00bb]Yes, absolutely! At ONO SPA, we offer couple massages for those seeking a shared spa experience. Our Massage Duo service, located in the serene and picturesque setting of the Ono Yurt nestled in the heart of our forest, provides a full duo\/couple massage experience. It is the perfect opportunity for couples, friends, or loved ones to relax together and enjoy the benefits of a soothing and rejuvenating massage in a tranquil and enchanting environment.
\n[\/vc_toggle][vc_toggle title=\u00a0\u00bbCan I organize a bachelorette party at ONO SPA Tremblant?\u00a0\u00bb]ONO SPA Tremblant is the perfect venue to host a memorable bachelorette party. Our luxurious spa and tranquil atmosphere provide an ideal setting for you and your friends to celebrate this special occasion. We offer a range of spa services and packages that can be tailored to suit your bachelorette party needs. Whether you’re looking for massages, facials, body treatments, or manicures\/pedicures, our team will ensure a pampering and unforgettable experience for the bride-to-be and her besties. You and your friends can further unwind and continue the relaxation by enjoying the pool at the Clubhouse. Please contact our spa reception to discuss your requirements and make arrangements for a bachelorette party at ONO SPA Tremblant.[\/vc_toggle][vc_toggle title=\u00a0\u00bbCan I come with friends to have group massages at ONO SPA Tremblant?\u00a0\u00bb]Yes, absolutely! At ONO SPA Tremblant, we welcome group bookings for massages. It’s a wonderful opportunity for you and your friends to enjoy a relaxing and rejuvenating spa experience together. After your group massages, you and your friends can further unwind and continue the relaxation by enjoying our pool at the Clubhouse. The Clubhouse pool offers a refreshing and serene environment where you can lounge, swim, and make the most of your spa day with friends. Please contact our spa reception to discuss group booking options, availability, and further details about accessing the Clubhouse pool after your group massages.
\n[\/vc_toggle][vc_toggle title=\u00a0\u00bbCan I request special accommodations for allergies or medical conditions?\u00a0\u00bb]Please inform our spa reception of any allergies or medical conditions when booking your appointment, and our team will make the necessary accommodations to ensure your safety and comfort.<\/span>[\/vc_toggle][vc_toggle title=\u00a0\u00bbCan I eat or drink something at ONO SPA?\u00a0\u00bb]At ONO SPA, we offer a variety of refreshments for our guests to enjoy. Upon your visit, you will be served with Fresh Vitamin Water, which is always available for free. Additionally, we have a Tea Selection, allowing you to indulge in a soothing cup of tea to enhance your relaxation experience. Moreover, our bistro, located on the first floor of ONO SPA, offers a range of delicious options such as fresh smoothies, juices, and other delectable treats.
\n[\/vc_toggle][vc_toggle title=\u00a0\u00bbCan I use my own skincare products during a facial treatment?\u00a0\u00bb]We recommend using the YON-KA skincare products provided by our spa for the best results. However, if you have specific concerns or preferences, please consult with our skincare professionals, and they will provide guidance accordingly.<\/span>[\/vc_toggle][vc_toggle title=\u00a0\u00bbIf I come with my companion, what can they do while waiting for me at ONO SPA Tremblant?\u00a0\u00bb]While you indulge in your spa treatment, your companion can enjoy various activities and amenities available at ONO SPA Tremblant. They can relax and unwind in our serene waiting area, equipped with comfortable seating and a peaceful ambiance. Additionally, your companion may have the option to explore the surrounding nature, take a leisurely walk, or simply enjoy the tranquil atmosphere of the spa environment. Your companion can sit around the pool and have a cocktail or light snack. At the Bel Air Bistro he can also have a delicious light meal , while waiting for you.
\n[\/vc_toggle][vc_toggle title=\u00a0\u00bbIs gratuity included in the price of the services?\u00a0\u00bb]Gratuity is not included in the price of the services. If you wish to leave a gratuity for your therapist, it is greatly appreciated and can be given directly to them or added to your final bill.
\n[\/vc_toggle][vc_toggle title=\u00a0\u00bbIs there parking available at ONO SPA Tremblant?\u00a0\u00bb]Yes, there is parking available at Bel Air Resort & R\u00e9sidences for ONO SPA Tremblant guests. Please follow the designated parking areas and any instructions provided by the resort staff.[\/vc_toggle][\/vc_column][vc_column width=\u00a0\u00bb1\/6″][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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